Ericsson-LG Enterprise's iPECS solution has demonstrated its successful operation in Scenic Hotel Group in New Zealand.
Scenic Hotel Group operating 17 hotels, made up of fully owned, managed and joint venture properties throughout New Zealand and Tong. Scenic Hotel Group wanted to adopt lower cost SIP technology wherever possible. Moving to SIP provided lower fixed operating costs and decreased toll rates, along with increased flexibility to size our trunking requirements to meet peak demands. And, Ericsson-LG Enterprise iPECS is best solutions for their business case requirements.
By utilizing iPECS advanced technology, Scenic Hotel Group is able to have greater flexibility and options to monitor our call volumes, handle any overflow, and identify training opportunities to improve Customer Service. Additionally, they had a solution that could be maintained remotely, had a long operational life, minimal fixed ongoing fees, and was comprised of modules allowing their onsite Maintenance Staff to replace any failed equipment.